Refunds and cancellation

Last updated 28 October 2026

Cancelling your subscription

Open the link in any receipt from Paddle, choose Settings in Pausiq and then Manage or cancel subscription, or go to paddle.net and look up your order with the email you bought with, and cancel there. It takes a moment and needs no reason. You can also email us at support@pausiq.app. Pausiq Pro stays active until the end of the period you already paid for, and you will not be charged again.

Our 14-day refund promise

Wherever you live, if you ask within 14 days of any payment, including a renewal, that payment is refunded in full, with no questions asked. Refunds go back to the original payment method, usually within 5 to 10 working days, and Pro stops once the refund is complete. Ask with "Request withdrawal" on your subscription page (Settings in Pausiq, then Manage or cancel subscription), through your receipt from Paddle, at paddle.net, or by emailing support@pausiq.app.

Your right of withdrawal (EU and UK consumers)

If you are a consumer in the European Union or the United Kingdom, you also have the legal right to withdraw from the contract within 14 days of buying Pausiq Pro, without giving any reason. The 14 days start on the day of purchase.

To withdraw, use "Request withdrawal" on your subscription page, or tell us or Paddle clearly, for example by email to support@pausiq.app, before the 14 days end. You can use the model form below, but you do not have to.

When you withdraw, all payments for that purchase are refunded within 14 days of your message, to the same payment method, at no cost to you. Pausiq Pro starts as soon as your payment is complete, because you ask for that. By law a charge for the days already used would be possible, but under our refund promise you are refunded in full.

Model withdrawal form

Complete and send this form only if you want to withdraw from the contract.

Trying Pausiq

Trying Pausiq is free and never turns into a paid plan by itself, so there is nothing to cancel.